E-ver Travel SL – Waiver and Release Agreement

By participating in the tour organized by E-ver Travel SL (hereinafter “the Company”), the participant (hereinafter “the Customer”) agrees to the following terms and conditions:

1. Assumption of Risk: 

   The Customer acknowledges and agrees that participating in the tour involves inherent risks, including but not limited to physical injury, accidents, and property damage. The tour may include activities such as walking with blindfolds, eating and drinking, touching plants and various materials, engaging in ceramics activities, walking barefoot, and other similar activities. The Customer voluntarily assumes all risks associated with these activities during the tour.

2. Responsibility for Personal Safety: 

   The Customer is fully responsible for their own safety during the tour. The Company makes reasonable efforts to ensure the safety and well-being of participants, but the final responsibility for personal safety lies with the Customer. This includes any risks associated with walking blindfolded, eating or drinking, touching plants or materials, engaging in artistic activities such as ceramics, or walking barefoot.

3. Responsibility for Personal Creations: 

   The Customer acknowledges that during the tour, they may engage in artistic activities, such as creating their own artwork or ceramics. The Customer agrees to take full responsibility for the care and handling of their personal creations, including the artwork they create. The Company will not be held liable for any damage or loss to the Customer’s personal creations.

4. Responsibility for Personal Belongings: 

   The Customer acknowledges that they are solely responsible for the safekeeping of their personal belongings, including but not limited to mobile phones, wallets, bags, or any other personal items. The Company will not be held responsible for any loss, theft, or damage to the Customer’s personal property during the tour, including in public spaces or any areas the tour may visit, especially in light of risks such as pickpocketing in urban environments like Barcelona.

5. Medical Conditions and Physical Limitations: 

   The Customer warrants that they are in good health and have no physical or medical conditions that would prevent them from safely participating in the tour. The Customer acknowledges that some of the activities during the tour may involve physical exertion or exposure to materials and environments (e.g., walking barefoot or handling plants) that could pose additional risks. If the Customer has any medical conditions or concerns, they agree to notify the Company in advance.

By purchasing a ticket, participants acknowledge the unique nature of the experience, which includes walking with eyes covered, and confirm they are medically and physically fit to take part.

Personal Health & Dietary Responsibility

As part of the experience, participants may be offered tastings (e.g., small bites, drinks, or scents). These are entirely optional.
By joining the experience, you confirm that:

• You are solely responsible for managing your own dietary needs, allergies, or food restrictions.
• You will not consume anything that may be harmful to your health, and you will inform the guide if you have any allergies or sensitivities.
  The organizers are not liable for any adverse reaction resulting from food or drink consumed during the tour.
• If in doubt, we ask you to refrain from tasting and ask the guide for clarification

6. Release of Liability: 

   The Customer hereby releases and discharges the Company, its employees, agents, and affiliates from any and all claims, demands, actions, or causes of action arising out of or in connection with their participation in the tour, including but not limited to any injuries, accidents, or damages incurred during the tour, whether related to walking with blindfolds, touching plants or materials, engaging in artistic activities, walking barefoot, or handling personal artwork.

7. Indemnification: 

   The Customer agrees to indemnify and hold harmless the Company, its employees, agents, and affiliates from any and all claims, demands, or actions arising from the Customer’s participation in the tour, including any third-party claims resulting from the Customer’s actions or omissions during the tour, particularly those activities involving direct interaction with plants, materials, or other physical experiences.

8. Photographs and Video: 

   The Customer grants the Company permission to use any photographs or video footage taken during the tour for promotional and marketing purposes without compensation.

9. Governing Law: 

   This agreement is governed by and construed in accordance with the laws of Spain.

By clicking, the Customer acknowledges that they have read, understood, and agree to the terms of this Waiver and Release Agreement, including the specific risks associated with the activities during the tour, as well as their responsibility for any personal belongings.

E-ver Travel SL – Cancellation Policy and Ticket Transfer Requirements

Thank you for choosing to travel with E-ver Travel SL. We strive to provide pleasant and fulfilling experiences with us
Our unique experiences are guided by blind facilitators and require special preparation, personalized equipment, and dedicated staff. We aim to maintain a fair balance between your right as a customer and our need to ensure a high-quality and respectful experience.
Cancellation by the Customer for day experiences:

• Cancellations made more than 7 days before the experience will receive a full refund, minus a €5 processing fee per ticket.
• Cancellations made between 3 to 7 days before the experience are eligible for a 50% refund.
• Cancellations made less than 72 hours before the experience, or no-shows, are non-refundable.

Rescheduling

You may request to reschedule up to 72 hours before the experience, subject to availability. After this time, rescheduling is not guaranteed and no refund will be issued.

Ticket Transfer to Another Person:

If you are unable to attend the experience and wish to transfer your tickets to someone else, we allow ticket transfers under the following conditions:

• You must notify us of the transfer at least 24 hours before the scheduled experience time.
• The person taking your place must be updated with the experience details and arrive on time.
• The transfer will be subject to company approval.

Cancellation by the Organizer

In rare cases of force majeure (severe weather, guide illness, critical technical issues), we reserve the right to cancel the experience.
In such cases, customers will be offered either a full refund or an alternative date.

For private and team-building experiences, the cancellation policy will follow the specific terms we agreed upon by email.

Additional Clarifications:

• The company reserves the right to modify the terms of this policy in case of unforeseen circumstances.
• Any requests for cancellations or ticket transfers must be made through the official communication channels of the company (email, phone, or the inquiry system on our website).
• In the event of changes to the schedule by the company, the customer will be offered either a full refund or the option to reschedule.

Please review this policy carefully before making your booking and be aware of the conditions here.
Thank you for choosing E-ver Travel SL. We look forward to providing you with an unforgettable experience.

This policy is in accordance with EU consumer protection regulations and local Catalan law.

Privacy Policy

Introduction and right to information
At E-Ver Travel, we are committed to protecting the privacy of our customers and users. This policy describes how we collect, use and protect your personal data when you visit our website https://e-vertravel.com/ or use our travel services.

Who is in charge of processing your data?
Company name: E-Ver Travel S.L.
NIF: B55380885
Address: Avenida de la Catedral 6 floor 1, 08002, Barcelona, Spain.
Contact: [email protected]

Personal data

We may collect the following categories of personal data:

Contact information: Name, email, phone number.
Payment data: Information necessary to process payments (e.g. credit card). This processing is done securely through third party providers.
Booking data: Information related to tours, travel dates and preferences.
Technical data: IP address, browser type, pages visited, and other analytical data obtained through cookies.

How we use your data

We use your personal data to:

Process bookings for tours and activities.
Provide you with personalized information and services.
Send you important communications, such as booking confirmations, changes to services, or promotions (if you have given your consent).
Improve our website and services through data analysis.
We do not sell, rent or share your personal data with third parties, except in the following cases:

With associated tourism service providers to manage your reservation.
With secure payment providers to process transactions.
When required by law or by competent authorities.

User rights

As a user, you have the following rights over your personal data:

Access, correct or delete your data.
Limit or object to the use of your data.
Request the portability of your data.
Withdraw your consent at any time.
To exercise these rights, contact us at [email protected].

Cookies

Cookies are small text files that are stored on your device when you visit our website. These cookies allow us to improve your experience, analyze site traffic and deliver relevant content.

Types of Cookies We Use

Essential Cookies: Necessary for basic website operation, such as processing bookings.
Analytics Cookies: Help us understand how users interact with our site (e.g. Google Analytics).
Functionality Cookies: Allow us to remember your preferences, such as language or user settings.
Advertising Cookies: Used to display relevant ads based on your interests.
Cookie Management
You can manage or disable cookies directly from your browser settings. However, some features of our site may not be available if you disable cookies.

Official Complaint Forms (Hojas de Reclamaciones) 

As a customer of our services in Spain, you have the right to submit an official complaint using the Hojas de Reclamaciones.

Since we operate online without a physical office, you can access the official complaint forms digitally and submit them to the relevant consumer authority if needed.

You can always contact us directly with any complaint or concern, and we will do our best to resolve it promptly.

Download the official forms:
• Barcelona City Council PDF
• Catalonia Government PDF

Submit complaints or get guidance:
• Email: [email protected]
• Phone: +34 93 402 22 00
• Website: OMIC Barcelona

Contact

If you have any questions about our privacy or cookie policy, please do not hesitate to contact us at:

Email: [email protected]
Phone: +34 619 128 951
Address: Avenida de la Catedral 6 floor 1, 08002, Barcelona, Spain
Last update date: 03/04/2025